FAQs

What are you doing to mitigate the dangers of COVID-19?

We are taking this on at multiple points.

In the bakery we are wearing face masks and trying to maintain social distancing where possible.  

Normal food hygiene rules will apply in terms of wearing protective clothing, handwashing etc.

We pack bread straight into bags for pre-orders and delivery and using crates for delivery of the remainder to the coffee shop.

Our shops have clear instructions on the doors in terms of the number of parties allowed to enter.  Hand sanitiser is available.

Can we click and collect from the bakery shops or the bakery?

Absolutely.  Ordering online to collect from shops will help us manage demand, reduce proximity of customers, reduce wastage and make sure you get exactly what you want.

You can order on the website and it will allow you to select a date to collect your bread from either of the bakery shop sites.

You can also choose to collect from the bakery site.  The bread is placed either in plastic crates on a table at the side of the bakery or in the reception building (there is a sign on the table at the side of the bakery directing you to this area).

Do you deliver?

Yes. You can enter your postcode in the bar at the top of the website to check if we deliver to your address.

Do you have loaves for sale from the shop?

Yes the shops have a full range of bread and pastries available to purchase daily.

Delivery Days/Areas

Tue: Harrogate.

Wed: Ilkley/Otley/Menston/Guiseley

ThuNorth Leeds 

Fri:  Harrogate plus Wetherby/Boston Spa

There is a minimum order value of £15 to qualify for delivery, which is free.

We may deliver early, in these cases we'll leave your delivery outside where possible so as not to disturb you.  Once it gets past 8am we'll likely place the delivery on your doorstep and knock.

When will our order arrive and can we track our order?

We send you an email on the morning of your delivery that gives you a two hour window for delivery and also a live link to track your driver.  When you are approaching your delivery time it gives you a live updated countdown to our arrival and then a notification when we are on-site.

Take it from us that no-one is more surprised than us to find that we have managed to put this level of sophistication into our delivery process so quickly!

What if I’m outside all of the delivery radii?

We’re afraid we won’t be able to provide home delivery from our van but you are welcome to collect from our shops or collection partners.

 

Are your products organic?

No.  We’re using organic flours but not everything we use will be organic and we don’t have the necessary certification from industry bodies.

What flour are you using?

All the flour we are using is being sourced from Shipton Mill and it will be organic.

Can I freeze my bread?

Yes all of the bread can be frozen.  Depending on the product it won't necessarily taste as good as it was when it was freshly baked, but it's good to have a loaf in the freezer for emergencies.

Are you baking gluten free bread?

At this stage we are not able to order the gluten free flour that we need to bake our GF loaf so this will be out of stock for the foreseeable.

How much notice do you need for orders?

Our bread is a bit different to a lot of bread available locally.  We're using some methods to help the taste and texture of our loaves which require one thing above all else - time.

Most loaves involve a pre-ferment where we prepare a sponge that is prepared 24 hours in advance of mixing.  It means we need a little more notice to have your order prepared.  Sourdough is an even more protracted process!

Our website will automatically guide you on when your orders can be placed but generally it's 3 days in advance.  So, if you place your order on Saturday it will be delivered on Wednesday.

 

 

Allergens

Allergen information is available on the page for each product.

Please note that we bake our cakes in a single space so whilst we make every effort to minimise cross-contamination there is the possibility of trace amounts of allergens being present in all our products.